Welcome to Elmira Skin. We are committed to delivering your order safely and efficiently. Please review our shipping policy below.

Order Processing 

All orders are processed within 1–3 business days after payment is successfully received.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high order volume, processing times may be slightly delayed. If there is a significant delay in shipping your order, we will contact you via email.

Shipping Times 

Estimated delivery times:

United States: 5–12 business days Canada: 7–15 business days United Kingdom: 5–12 business days Australia & New Zealand: 7–15 business days Europe: 7–15 business days Rest of the World: 10–20 business days 

Please note that delivery times are estimates and are not guaranteed.

Shipping Costs 

Shipping rates are calculated at checkout based on your location.

We may occasionally offer:

Free Shipping Promotions Discounted Express Shipping Limited-Time Shipping Offers 

Any applicable shipping charges will be displayed before you complete your purchase.

Order Tracking 

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information may take 24–72 hours to update after shipment.

Incorrect Shipping Information 

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided and the order has already been shipped, Elmira Skin cannot guarantee successful delivery and may not be responsible for replacement costs.

Lost, Delayed, or Stolen Packages 

Elmira Skin is not responsible for delays caused by:

Customs inspections Carrier disruptions Weather conditions High shipping volumes Other circumstances beyond our control 

If your package is marked as delivered but cannot be located, please contact the shipping carrier directly before reaching out to our support team.

Customs, Duties & Taxes 

International orders may be subject to customs fees, import duties, or taxes imposed by your local government.

These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Damaged Items 

If your order arrives damaged, please contact us within 7 days of delivery and include:

Your order number Photos of the damaged item Photos of the packaging 

We will review your claim and work toward a suitable resolution.

Contact Us 

If you have any questions regarding shipping, please contact us:

Email: support@elmiraskin.com

Business Name: Elmira Skin

Thank you for shopping with Elmira Skin. We appreciate your trust and support.